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Refund and Returns Policy

Last Updated: 18 October 2026

The ScorpioSec Refund Policy explains the terms and conditions for refund requests, cancellations, online cybersecurity courses, and digital products purchased through ScorpioSec. This policy is designed to help customers understand how refunds are reviewed and how payment or digital-access issues can be reported.

ScorpioSec operates as an online education and digital-products platform. Courses and learning materials are provided online where specified on the relevant product page. We do not currently offer offline classes, a physical training centre, or walk-in customer services.

1. Scope of the Refund Policy

This ScorpioSec Refund Policy applies to purchases made through our website, including:

  • Online cybersecurity and ethical hacking courses.
  • SOC Analyst, SIEM, and security learning materials.
  • Recorded classes and educational resources.
  • E-books, PDFs, notes, templates, and downloadable products.
  • Other digital products or online educational services listed on our website.

Any additional terms displayed on a product page or during checkout should be read together with this policy, subject to applicable law.

2. Refunds for Digital Products

Digital products are delivered electronically through a customer account, download link, email, or another method stated at checkout.

Because digital content may be accessed or downloaded immediately, change-of-mind refund requests may ordinarily not be eligible after successful delivery or access. However, this does not remove any consumer rights or remedies available under applicable law.

Customers should review the product description, included materials, course contents, access duration, and technical requirements before purchasing.

If a digital product is missing, defective, materially different from its description, or cannot be accessed as agreed, contact our support team for assistance and review.

3. Refunds for Online Courses

Before purchasing a course, customers should carefully review its syllabus, learning outcomes, delivery format, and access conditions.

A change of mind, failure to complete a course, or personal scheduling difficulties do not automatically qualify for a refund where the course has been supplied as described.

If the purchased course is not made available after successful payment, materially differs from its advertised description, or has an unresolved technical issue attributable to our service, contact us. We will investigate the complaint and consider an appropriate resolution under this policy and applicable law.

Any specific refund conditions displayed on the course page before purchase will also be considered.

4. Eligible Refund Requests

You may contact ScorpioSec to request a refund review in circumstances such as:

  • Duplicate payment: You were charged more than once for the same order.
  • Failed or pending payment: Money was deducted but the order was not confirmed.
  • Missing delivery: You paid successfully but did not receive the purchased product or course access.
  • Technical access problems: A platform issue prevents you from accessing the product you purchased.
  • Incorrect or defective content: The product supplied is materially different from its description or cannot reasonably be used as advertised.
  • Other legally valid circumstances: Applicable consumer law requires a refund or another remedy.

Each request will be reviewed based on the order details, available evidence, and applicable legal requirements.

5. Non-Eligible Refund Requests

Subject to applicable law and the circumstances of each case, refunds may ordinarily be declined for change-of-mind requests after digital content has been successfully delivered or accessed, failure to complete a course due to personal circumstances, or problems caused solely by a customer’s device or internet connection when our service has been supplied as agreed.

This does not prevent us from reviewing genuine payment errors, delivery failures, misleading descriptions, or other complaints that may require a remedy under applicable law.

6. Cancellation Policy

Please check your order carefully before making payment. If you wish to cancel, contact our support team as soon as possible and provide your order number.

Cancellation may be possible before digital delivery or course activation, depending on the product and the circumstances. After delivery or access, ordinary change-of-mind cancellations may not be available. Any cancellation or refund right required by applicable law remains unaffected.

7. How to Request a Refund

To submit a refund request:

  1. Email: payments@scorpiosec.org
  2. Use the subject line “ScorpioSec Refund Policy – Refund Request”.
  3. Include your order number, product name, and purchase date.
  4. Provide the payment transaction ID or UPI reference, if relevant.
  5. Explain the issue and attach supporting evidence, such as an order confirmation or screenshot.

Never send your UPI PIN, OTP, account password, or full payment-card details. We may request additional information reasonably needed to verify your order.

8. Refund Processing Time

We aim to acknowledge refund and order-related complaints within 48 hours and resolve them as promptly as reasonably possible. Some requests may require additional verification with a payment provider or technical investigation.

Where a refund is approved, it will be initiated within the applicable legal or payment-provider timeframe. The time taken for the money to appear in your account may depend on your bank, payment gateway, or financial institution. Legally prescribed deadlines will take precedence over these general estimates.

9. UPI and Payment Issues

If a UPI payment or other transaction shows as successful in your payment application but the order remains pending, keep the transaction reference and contact our support team.

We will review the available payment details and, where necessary, investigate with the payment provider. A screenshot alone may not confirm settlement, so additional verification may be required.

10. Physical Returns

ScorpioSec currently provides online educational services and digital products. We do not currently operate a physical store or offer offline classes. Therefore, digital purchases generally do not require physical returns.

If physical products are offered in the future, the relevant return and shipping conditions will be provided on the applicable product page.

11. Consumer Rights and Applicable Law

This ScorpioSec Refund Policy should be read consistently with applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as applicable and amended from time to time, and other relevant laws.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded. Customers may approach an appropriate consumer authority where permitted by law.

12. Online-Only Operations

ScorpioSec currently operates online and does not offer a publicly accessible physical office, campus, training centre, or walk-in facility. This statement describes our current operations and does not replace any legal obligation to disclose a business or principal address where required.

13. Contact ScorpioSec

For questions about refunds, cancellations, payments, or course access, contact us through the official contact details published on https://scorpiosec.org/.

Support Email: contact@scorpiosec.org

Business Name: ScorpioSec

Grievance Contact: +91 8824418411

ScorpioSec — Defend | Educate | Evolve

Last Updated: 18 October 2026